Shipping policy
Thanks for supporting Duncan Trading Post! Every hat, hoodie, and flag in our store is printed or embroidered just for you after you order. Here's how shipping works.
Where we ship
Right now we ship to addresses in the United States only. International shipping is coming soon, so stay tuned.
Production time
Since every item is made to order, it needs time in the shop before it ships.
- Production time: 2 to 5 business days
- New embroidery designs can sometimes take a little longer.
Shipping time and rates
Once your order is made, it heads out on the road:
| Method | Delivery time after production |
|---|---|
| Standard (flat rate) | 3 to 4 business days |
| Express (where offered at checkout) | 1 to 3 business days |
Your exact shipping rate is shown at checkout before you pay. Here are some typical US rates as examples:
- Hats: about $4.69 Standard, or about $11.99 Express
- Hoodies: about $8.79 Standard, or about $12.49 Express
Rates can change, so the price at checkout is the one that counts.
Total time = production time + shipping time. Business days are Monday through Friday, not counting holidays.
Multiple packages
Your order might not all show up in one box, and that's normal:
- Structured hats ship in their own box to keep their shape, so an order with more than one hat may arrive in separate packages.
- Items may be made and shipped from different facilities, so they can arrive on different days.
Tracking
As soon as your order ships, we'll email you a tracking number so you can follow it down the road.
Changing your order
Once an order goes into production, it can't be changed. If you need to fix something, contact us as soon as possible at duncantradingpost@gmail.com and we'll do our best to catch it before it's made.
Check your address
Please double check your shipping address at checkout. Getting the address right is the customer's responsibility.
- We can't guarantee delivery to P.O. boxes.
- If a package comes back to us because the address was wrong or incomplete, the package was refused, or it went unclaimed, we can reship it at your cost as long as you contact us within about 30 days.
- After about 30 days, returned items may be donated.
Order hasn't arrived?
If your order hasn't shown up 5 business days after its estimated delivery date, email us at duncantradingpost@gmail.com with your order number and we'll look into it. Orders lost in transit are covered under our Refund Policy.
Tracking says delivered, but you don't have it
If tracking shows your package was delivered but you can't find it, here's what to do:
- Check around your home, mailroom, and with neighbors or anyone else at the address.
- Contact the carrier directly.
- Reach out to us and we'll help you file a claim with the carrier.
Packages that tracking shows as delivered are not eligible for a free reprint.
Questions?
Email duncantradingpost@gmail.com. We're happy to help.